Resolved -
The slowness affecting the platform has been fully resolved. We appreciate your patience.
May 27, 21:18 PDT
Monitoring -
The performance slowness affecting the platform following a recent deployment has been fully resolved. Response times have returned to normal operating levels across all accounts. We have verified system stability and will continue to monitor performance closely. We apologize for the inconvenience and appreciate your patience.
May 27, 09:29 PDT
Investigating -
We are currently investigating reports of performance slowness within the platform following a recent deployment. This issue appears to be localized and is affecting a small subset of users who may experience delayed load times. Our engineering team is actively working to restore standard performance levels, and we will provide updates as they become available.
May 27, 06:55 PDT
Resolved -
The issues affecting Qualia Marketplace have been fully resolved. Users can now successfully place vendor orders and import data back into files without encountering errors. We have verified system stability and will continue to monitor performance. We apologize for the inconvenience and appreciate your patience.
May 22, 09:16 PDT
Investigating -
We are currently investigating reports of technical issues within Qualia Marketplace. Users may experience errors or failures when placing new vendor orders or attempting to import transaction data back into files. Our engineering team is actively working to pinpoint the cause and restore full functionality. We will provide additional updates as soon as they become available.
May 22, 07:26 PDT
Resolved -
This incident has been resolved.
May 20, 08:01 PDT
Update -
The issues affecting the Fidelity Family integration have been fully resolved. Functions such as CPL and policy issuance are processing normally. We, alongside our partner, have verified system stability and will continue to ensure optimal performance. We apologize for the inconvenience and appreciate your patience throughout this process.
May 20, 08:00 PDT
Investigating -
We are actively investigating reports of technical difficulties affecting the Fidelity Family integration. Our team is working closely with Fidelity to identify the cause and restore full functionality as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
May 20, 06:40 PDT
Resolved -
This incident has been resolved. Thank you for your patience while we worked to resolve this.
May 15, 12:32 PDT
Monitoring -
Thank you for patience. Our team has deployed a fix and we are seeing ID Verification submissions being fulfilled.
We are monitoring and will resolve shortly.
May 15, 11:23 PDT
Investigating -
We are currently investigating reports of issues with ID verification requests within Qualia Shield. Users may encounter errors or delays when attempting to initiate or complete the ID verification process. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
May 15, 07:54 PDT