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Qualia API
Qualia Assure
Qualia Clear
Qualia Connect
Qualia Core
Fedex
UPS
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Bank Account Verification
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Southwest Land
Stewart
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Legend
- Operational
- Service Degradation
- Outage
Service Degradation with Underwriter Integrations & Connect Email Link
Incident
Report for Qualia - Official
Resolved
The underlying service provider (Microsoft Azure) has resolved the outage that was impacting our services. The issues affecting the underwriter integrations and the Connect Email Link Add-In are now fully resolved.
Users should now be able to access all related services without issue. We apologize for the disruption and appreciate your patience.
Users should now be able to access all related services without issue. We apologize for the disruption and appreciate your patience.
Update
We have identified an issue impacting multiple services related to a widespread outage from an underlying service provider (Microsoft).
Users may experience API timeouts or failures with certain underwriter integrations when performing actions such as creating jackets or getting agents.
Additionally, users of our Connect Email Link Add-In (for Outlook) may be unable to access or use the add-in.
Our team is closely monitoring the situation with our partners and will provide an update as soon as more information is available.
Users may experience API timeouts or failures with certain underwriter integrations when performing actions such as creating jackets or getting agents.
Additionally, users of our Connect Email Link Add-In (for Outlook) may be unable to access or use the add-in.
Our team is closely monitoring the situation with our partners and will provide an update as soon as more information is available.
Update
We have identified an issue impacting multiple services related to a widespread outage from an underlying service provider (Microsoft).
Users may experience API timeouts or failures with certain underwriter integrations when performing actions such as creating jackets or getting agents.
Additionally, users of our Connect Email Link Add-In (for Outlook) may be unable to access or use the add-in.
Our team is closely monitoring the situation with our partners and will provide an update as soon as more information is available.
Users may experience API timeouts or failures with certain underwriter integrations when performing actions such as creating jackets or getting agents.
Additionally, users of our Connect Email Link Add-In (for Outlook) may be unable to access or use the add-in.
Our team is closely monitoring the situation with our partners and will provide an update as soon as more information is available.
Update
We have identified an issue impacting some underwriter integrations. This is related to a widespread outage from an underlying service provider that is impacting their external applications. Users utilizing these integrations may experience timeouts or failures when performing actions such as creating jackets and retrieving agents.
Our team is closely monitoring the situation with our partners and will provide an update as soon as more information is available.
Our team is closely monitoring the situation with our partners and will provide an update as soon as more information is available.
Identified
We have identified an issue impacting the CATIC and Stewart underwriter integrations. This is related to a widespread outage from an underlying service provider that is impacting their external applications. Users utilizing these integrations may experience timeouts or failures when performing actions such as creating jackets and retrieving agents.
Our team is closely monitoring the situation with our partners and will provide an update as soon as more information is available.
Our team is closely monitoring the situation with our partners and will provide an update as soon as more information is available.
This incident affected: Qualia Connect and Underwriter Integrations.