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- Operational
- Service Degradation
- Outage
Qualia Connect Texting Performance Degradation
Incident
Report for Qualia - Official
Resolved
The performance degradation issue affecting the Connect Texting feature is now fully resolved.
The underlying AWS service disruption that impacted our vendor has been remediated, and all sending and receiving of messages is functioning normally.
We apologize for the inconvenience this outage caused and appreciate your patience.
The underlying AWS service disruption that impacted our vendor has been remediated, and all sending and receiving of messages is functioning normally.
We apologize for the inconvenience this outage caused and appreciate your patience.
Monitoring
We are now seeing continued improvement in performance for the Connect Texting feature.
Our underlying vendor is reporting that recovery is progressing across most services as their team and AWS perform remediation actions. While the majority of users should be able to send and receive messages, intermittent errors may continue until the vendor's work is fully complete.
We will continue to monitor the situation closely and will provide our next update as soon as the issue is confirmed as fully resolved.
Our underlying vendor is reporting that recovery is progressing across most services as their team and AWS perform remediation actions. While the majority of users should be able to send and receive messages, intermittent errors may continue until the vendor's work is fully complete.
We will continue to monitor the situation closely and will provide our next update as soon as the issue is confirmed as fully resolved.
Identified
We are currently experiencing performance degradation affecting the Connect Texting feature.
This disruption is due to an ongoing service disruption at an underlying vendor, which may prevent users from sending or receiving messages. Our team is actively investigating the issue, and we will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
This disruption is due to an ongoing service disruption at an underlying vendor, which may prevent users from sending or receiving messages. Our team is actively investigating the issue, and we will provide an update as soon as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
This incident affected: Qualia Connect.